Refund policy

RETURN & EXCHANGE POLICY
- (Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases)

- Please give us 10 to 15 days from the day you return your shipment for us to process your request. We may contact you to determine the extent of the damage or fault in the goods before offering a refund or replacement.

- If you got the incorrect goods, we ask that you keep it secure, sellable, and undamaged in its original packing. Keep the original manufacturer's packing and the invoice for a successful pick-up and return.

- Returns will only be be accepted if:

a. The product is damaged.

b. It is not accompanied by an invoice.

c. It has a tainted batch number and price.

d. It does not come with its original packing.

Please do not utilise the item about which you have complained.

- If a pilfered delivery was received, pilferage claims must be filed within 24 hours of the order being delivered.

- Products that have been delivered are not eligible for a refund.